Return & Refund Policy

At Peptivium Labs, we want you to be completely satisfied with your purchase. This Return & Refund Policy explains the terms under which you may request a return, exchange, or refund for products or services purchased from us.

1. Eligibility for Returns

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

Returns must be requested within [X days – e.g., 14 or 30 days] of delivery.

Certain items are non-returnable, including:

  • Digital products or downloadable software/services.
  • Customized or personalized items.
  • Items marked as final sale.
  • Products that have been opened or used (for hygiene or safety reasons, if applicable).

2. How to Request a Return

To request a return:

  • Contact our support team at [your email/contact page] with your order number, details of the product, and reason for return.
  • Our team will review your request and provide return instructions, including the return address.
  • You must ship the item back within [X days] of approval.

3. Shipping Costs

Customer responsibility: Unless the return is due to our error (wrong item, defective product), you are responsible for return shipping costs.

We recommend using a trackable shipping method. We cannot guarantee that we will receive your returned item without tracking.

4. Refunds

Once your return is received and inspected, we will notify you of approval or rejection.

If approved, your refund will be processed within [X business days] and credited back to your original payment method.

Shipping fees (if applicable) are non-refundable, unless the return is due to our error.

5. Exchanges

If you need to exchange an item (e.g., for a different size or variant), please email us at [your email].

Exchanges are subject to product availability.

If the replacement item costs more or less than the original, you may need to pay or receive a price adjustment.

6. Damaged or Defective Items

If your product arrives damaged, defective, or incorrect, please contact us immediately at [your email]. We will arrange a replacement, exchange, or full refund at no extra cost to you.

7. Non-Returnable Situations

We cannot accept returns in the following cases:

  • Items returned without prior authorization.
  • Items returned after the return window.
  • Products damaged through misuse, negligence, or improper handling.

8. Contact Us

For questions about this Return & Refund Policy, or to request a return: