1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

You will receive an order confirmation email once your purchase is complete and a shipping confirmation with tracking details once dispatched.

2. Shipping Methods & Delivery Times

We offer the following shipping options:

• Standard Shipping: Estimated delivery within 5–10 business days.

Note: Delivery times are estimates and may vary due to factors beyond our control (e.g., courier delays, customs inspections, or severe weather conditions).

3. Shipping Rates

Shipping costs are calculated at checkout based on the weight, size, and destination of your order.

If any free shipping promotion is available, it will be clearly displayed on our website or during checkout.

4. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email.

Tracking availability may vary depending on the shipping method and destination.

If tracking details are unavailable, please contact our support team for assistance.

5. Delivery Issues

• Incorrect Address: Customers must provide accurate shipping details. Peptivium Labs is not responsible for delays or losses caused by incorrect addresses.
• Missed Deliveries / Refused Shipments: If a package is returned due to refusal or failure to collect, the reshipment cost will be borne by the customer.
• Lost or Damaged Packages: If your package is lost or arrives damaged, contact us immediately at support@peptiviumlabs.com. We will coordinate with the courier to resolve the issue.

6. Restrictions

Some products may face shipping restrictions due to local laws, import regulations, or courier limitations.

It is the customer’s responsibility to verify whether their ordered products are permitted in their country.

Orders seized or refused by customs may not always be eligible for refunds.

7. Changes & Cancellations

Once an order has been dispatched, we cannot modify the shipping address or delivery option.

If you need to make changes, please contact us before dispatch.

8. Contact Us

For any questions or shipping-related concerns, feel free to reach us:

• Peptivium Labs
• Email: peptiviumlabs@gmail.com